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FREE UK SHIPPING ON ALL ORDERS OVER £25! FREE UK SHIPPING ON ALL ORDERS OVER £25. FREE INTERNATIONAL SHIPPING ON ORDERS OVER £75

Delivery & Returns

UK Delivery

  • £2 Standard Delivery 
  • FREE Standard Delivery on orders over £25

International Delivery

  • £5 Standard Delivery
  • FREE Standard (Untracked) Delivery on orders over £75
  • £10 for Tracked Delivery

Will I be charged Customs and/or Import Fees on my order?

Nutmeg and Arlo are based in the UK. Due to the recent changes that have arisen since Brexit - going forward EU Customers will now be charged VAT on orders upon arrival into your country, plus any handling charges. These fees and charges must be paid by the receiver

If you are unsure what fees will apply to your order, please check with your local customs office before purchasing so you are aware of charges to avoid any nasty surprises. Customs and Import fees vary from country to country, so we cannot give any specific information regarding the charges customers may incur.

Where is my order?

We dispatch every Monday and Thursday via Royal Mail untracked services. If you require tracking information, please choose a tracked shipping method.

During busy times, public holidays or school holidays, orders may be dispatched on different days. Orders within the UK usually take 3-5 working days to be delivered. International orders can (but very rarely) take up to 6 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please just get in touch and we're sure we can work something out.

UK Express Shipping Information

Please be aware that express shipping options coincide with our posting days which are Monday and Thursday. Any orders placed on after 12pm on Thursdays or on Fridays with express 1 day shipping will not be posted until the following Monday. 

Change of Addresses

Please ensure your delivery information is correct before checking out, addresses cannot be changed once your order has been processed. If your address is incorrect, a refund cannot be issued or the order resent until it has been returned to us by Royal Mail. If your order has been returned to us due to an incorrect address, you will be required to pay for the additional postage for the order to be resent, or a refund can be issued minus the postage cost.

What is my tracking number?

For standard deliveries, there is no tracking number. If you upgraded to tracked shipping, and you haven't received a tracking number in your dispatch notification email, please get in touch and we'll look into that for you.

Returns

If you'd like to return an item please let us know within 14 days of receiving your order. All items must be in their original packaging and be in a saleable condition. We don't accept returns on personalised items or phone cases, unless they are faulty or flawed for any reason. If you receive your order and it's damaged, or not up to standard - let us know! We'll do everything we can to make it right. Return postage will not be refunded unless an item arrives damaged. 

Please email us, with your order number, and we'll let you know how to make your return. We ask that you don't return items to us without contacting us first.