We get asked the same questions quite often, so below are a few FAQ's. If your question isn't here, just drop us a message using the Contact Form. We don't bite :)
Where is my order?!
We usually dispatch every Monday and Thursday via Royal Mail. During busy times, public holidays or school holidays, orders may be dispatched on different days. Orders within the UK usually take 3-5 working days. International orders can (but very rarely) take up to 6 weeks to be delivered. Normally, most international orders are delivered within 2 weeks. If you need your order for a certain date, please just get in touch and we're sure we can work something out.
What is my tracking number?
For standard deliveries, there is no tracking number - sorry! If you upgraded to tracked shipping, and you haven't received a tracking number in your dispatch notification email - we're sorry! Get in touch and we'll look into that for you!